The post Cybersecurity and cloud appeared first on Code Wrap Solutions.
]]>This Northern Virginia-based transportation association was looking to move their infrastructure to the cloud, and their existing IT provider was unable to support these needs. The organization needed a managed services provider (MSP) that was organized, stable, experienced, and could get them spun up in the cloud quickly.
Since their previous provider owned all of the company’s hardware, DP Solutions (DPS) had to rebuild their entire network from scratch. DP Solutions formed a completely new technological shell as they ripped out the client’s prior framework and replaced it with a brand new, state-of-the-art cloud infrastructure. Despite being an arduous process, DP Solutions was able to rebuild their entire IT foundation over the course of one weekend. That Monday, their staff was able to come in and work seamlessly with virtually no downtime, interruptions or confusion as each individual’s workstation was adjusted and customized to their previous setup.
The organization was looking for a dependable IT provider to manage their technology, which they found in DP Solutions. DP Solutions made the transition to the Managed Services Plan as seamless and painless as possible by outlining a defined on-boarding process, communicating thoroughly, and composing a clear and strategic plan for the organization to follow throughout the changeover.
DP Solutions’ Cloud services provided the company with enhanced and reliable mobility; a huge benefit since many of their team members work remote and need to access their data anywhere, anytime. Moreover, all of the organization’s IT needs are covered with one simple monthly payment, making budgeting easy with a predictable annual IT spend.
“We have greatly improved their working environment experience for their employees and provided them with confidence”
Karen Blackstock, the company’s dedicated Account Manager.
Although it has not been long since the organization engaged with DP Solutions, the partnership continues to flourish with Quarterly Business Reviews at the cornerstone of the relationship’s success. These strategic sessions allow DP Solutions to continue to align with their goals and ensure that the company’s technology grows with them.
DP Solutions and its Confidence Plus Managed Network Services Plan was the perfect fit for this organization, providing them with consistency, confidence and clarity.
In order to provide the company with a stable environment to run their business, DP Solutions provided a Cloud Hosting solution combined with Confidence Plus Managed IT Network Services. DP Solutions replaced all of the client’s existing networking hardware, customized each end user’s workstation, migrated them to the Cloud, and provided Office 365 management.
“We were not only looking for an IT provider, but a partner. We found a true partner with DPS”
Polly B., Executive Assistant to the CEO / Office Manager
With Confidence Plus Managed IT Network Services, the organization gained unlimited Service Desk support, 24x7x365 around-the-clock system monitoring, subscriptions to Microsoft Office, protection from viruses and spyware, and strategic technology planning sessions to ensure their business needs continue to align to DP Solutions technology services.
Via: www.dpsolutions.com
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]]>The post Improve IT planning appeared first on Code Wrap Solutions.
]]>When this employment services firm began its partnership with DP Solutions, they were looking to eliminate their dependence on in-house IT personnel. They also wanted a reliable infrastructure that would allow them to consolidate the time and resources spent on managing their data, as well as a scalable, cost-effective data protection plan.
The organization enlisted DP Solutions’ Confidence Plus Managed Network Services to provide a reliable, long-term solution to their needs. DP Solutions built the company a hosted virtual infrastructure, and assumed the management and maintenance of their systems and end points. With server and desktop conditions continuously monitored and updated by DP Solutions, along with 24×7 help desk support, the organization comfortably relies on DP Solutions for all of their technical needs and concerns.
DP Solutions removed the company’s on-site server and implemented a multi-user aware, session-specific Citrix environment. The new solution supports individual optimization and employs communication redundancy by applying multiple providers and SONET Technology. The solution is powered by an APC Symmetra UPS and backed up by a diesel generator. Additionally, a Leibert cooling system provides dependable climate control to the hardware. To improve reliability and security, DP Solutions uses its proprietary independent numbering system to assign IP addresses. Electronic monitoring and alerting systems constantly inspect the environmental conditions, power settings, and server strength 24 hours a day, 7 days a week, to ensure ultimate reliability and performance.
The client’s hosted virtual infrastructure, along with DP Solutions’ Confidence Plus managed network services, have allowed them to save on IT support and feel confident in the reliability and security of their data. With their systems off-site, the company’s information is not only safe, but also accessible from wherever they choose to operate. This was especially helpful when the client relocated offices in 2011 and DP Solutions’ managed network services allowed for a simple data conversion process enabling them to resume business operations quickly, smoothly and securely following their move. Today, the organization continues to rely on DP Solutions’ services to manage their information systems and provide proactive management and maintenance.
Via: www.dpsolutions.com
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]]>The post Managed cloud hosting appeared first on Code Wrap Solutions.
]]>This Northern Virginia-based transportation association was looking to move their infrastructure to the cloud, and their existing IT provider was unable to support these needs. The organization needed a managed services provider (MSP) that was organized, stable, experienced, and could get them spun up in the cloud quickly.
Since their previous provider owned all of the company’s hardware, DP Solutions (DPS) had to rebuild their entire network from scratch. DP Solutions formed a completely new technological shell as they ripped out the client’s prior framework and replaced it with a brand new, state-of-the-art cloud infrastructure. Despite being an arduous process, DP Solutions was able to rebuild their entire IT foundation over the course of one weekend. That Monday, their staff was able to come in and work seamlessly with virtually no downtime, interruptions or confusion as each individual’s workstation was adjusted and customized to their previous setup.
The organization was looking for a dependable IT provider to manage their technology, which they found in DP Solutions. DP Solutions made the transition to the Managed Services Plan as seamless and painless as possible by outlining a defined on-boarding process, communicating thoroughly, and composing a clear and strategic plan for the organization to follow throughout the changeover.
DP Solutions’ Cloud services provided the company with enhanced and reliable mobility; a huge benefit since many of their team members work remote and need to access their data anywhere, anytime. Moreover, all of the organization’s IT needs are covered with one simple monthly payment, making budgeting easy with a predictable annual IT spend.
“We have greatly improved their working environment experience for their employees and provided them with confidence”
Karen Blackstock, the company’s dedicated Account Manager.
Although it has not been long since the organization engaged with DP Solutions, the partnership continues to flourish with Quarterly Business Reviews at the cornerstone of the relationship’s success. These strategic sessions allow DP Solutions to continue to align with their goals and ensure that the company’s technology grows with them.
DP Solutions and its Confidence Plus Managed Network Services Plan was the perfect fit for this organization, providing them with consistency, confidence and clarity.
In order to provide the company with a stable environment to run their business, DP Solutions provided a Cloud Hosting solution combined with Confidence Plus Managed IT Network Services. DP Solutions replaced all of the client’s existing networking hardware, customized each end user’s workstation, migrated them to the Cloud, and provided Office 365 management.
“We were not only looking for an IT provider, but a partner. We found a true partner with DPS”
Polly B., Executive Assistant to the CEO / Office Manager
With Confidence Plus Managed IT Network Services, the organization gained unlimited Service Desk support, 24x7x365 around-the-clock system monitoring, subscriptions to Microsoft Office, protection from viruses and spyware, and strategic technology planning sessions to ensure their business needs continue to align to DP Solutions technology services.
Via: www.dpsolutions.com
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]]>The post Virtual desktop infrastructure appeared first on Code Wrap Solutions.
]]>This Baltimore-based non-profit organization was outgrowing their existing shared remote desktop environment which was limiting user productivity and causing administrators to spend a lot of valuable time on support issues. The lack of suitable resources was leading to employee dissatisfaction, as technical difficulties kept the staff from performing their duties effectively. Essentially, the organization’s existing environment was no longer working for them.
As their IT services provider, DP Solutions (DPS) uncovered these issues during quarterly Virtual CIO planning sessions and brought the idea of Virtual Desktop Infrastructure (VDI) to the table. DPS provided the company with very detailed information and guidance on how a VDI solution would work within their infrastructure and walked them through cost-benefit discussions.
VDI is the practice of running user desktop computers in virtual machines on centralized server hardware. In other words, instead of deploying and configuring individual PCs for each user, employees connect to a virtual PC from any device in any location. This type of infrastructure is ideal for companies who want thin or zero clients, as well as to provide staff with easy mobile access to the desktop environment. DPS realized the client was a good candidate for VDI because that was exactly what they were looking to achieve.
For the organization, VDI promised to be an IT support time-saver, reduce administrative overload, and increase end-user efficiency and satisfaction. However, as the concept of VDI was new to them, they weren’t sure if it would perform as well as advertised. So to show proof of concept, DPS built out a demo environment that let the client try the solution before committing to it.
The centralized management inherent in a VDI solution simplifies desktop support by allowing centralized administration of the desktops and minimizing the need for downtime. Rich Carey, Senior Project Architect at DPS explains, “You may not need to hire additional internal technical support if you have VDI. You can manage a lot of people with fewer support resources.”
There are several solutions that allow for centrally managed desktops, such as Remote Desktop Services. VDI offers not only the benefit of data being stored in a centralized location, but allows the user to run on a familiar and dedicated Windows desktop.
“Managing desktops through a VDI solution is far superior to physical management because it’s on a virtual platform, making administration simple,” said the organization’s IT Manager. “With VDI, my team spends far less time addressing support issues across our seven locations.”
VDI is scalable and customizable. Although there is a perception that VDI is a fit only for large enterprise environments, it was a perfect match for the organization for what they were hoping to achieve. Small to medium size business that desire to simplify desktop support and increase mobility for their user base can realize cost savings and increased productivity by implementing VDI.
Since implementing VDI, the organization has seen a huge leap in end-user productivity and satisfaction. Employee complaints are way down as staff now consistently receives the end-user experience they expect when logging into their computers and can perform their tasks efficiently. Additionally, the organization’s
IT Support staff is able to streamline IT support and make updates in a much timelier manner than before using VDI.
With these great outcomes, the client wants to switch their entire environment to VDI. They are confident that it will have a tremendous impact on the organization as a whole, allowing them to focus more steadfastly on achieving their mission.
“With VDI, there is a learning curve like anything else, but it works and has exceeded my expectations. VDI is the way to go!” exclaimed the organization’s IT Manager.
Via: www.dpsolutions.com
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]]>The post Managed backup services appeared first on Code Wrap Solutions.
]]>When this Baltimore-based non-profit organization began its partnership with DP Solutions, significant troubleshooting was needed for an on-site server. Remote users were encountering connection issues and as a result, configuration support became a high priority. Additionally, the organization wanted to improve the reliability and security of their database while still maintaining primary control of its internal infrastructure. “Our selection of DP Solutions was in part a result of their approach to solutions having an appropriate return in investment,” said the organization’s CFO. “They approached the project like a business partner (rather than sales) and engaged us in conversation to get to the best solution.”
To address the organization’s issues, DP Solutions first upgraded their server with proactive managed backup services to improve the reliability and availability of their data. Internet circuits were then provided to enhance the stability of remote server connections. Ultimately, DP Solutions assisted with the construction and maintenance of their on-site servers offering design assistance and help in resolving server matters that the organization had difficulty undertaking on their own.
Although the organization maintains its on-site network server, they receive configuration assistance from DP Solutions with respect to their switches, wide area network (WAN), and virtual private network (VPN). Their server was upgraded from a 2003 to a 2008 R2 Citrix server while the network continues to be updated on an “as needed” basis. Furthermore, DP Solutions helps troubleshoot any server issues that arise and provides proactive managed IT backup services. As a managed backup customer, the organization receives state-of-the art data de-duplication, application health monitoring, backups and restore of SQL and Exchange, as well as block level snapshots with incremental data capture.
With an upgraded on-site server and new Internet circuits, the organization has consistent access to their data center when and wherever they need it. Furthermore, DP Solutions’ managed backup services offer the foundation a sense of security if something should ever go wrong. This peace of mind allows the organization to focus more time and energy on researching preventions, treatments, and cures for those affected by retinal degenerative diseases, and less effort managing and backing up data. As the organization continues to search for a cure, DP Solutions will remain by their side with IT advice and support. “Our partnership with DP Solutions has allowed us to maintain our generalist staff while reaching out for expertise or extra resources as needed. Our organization is large enough to have appropriate resources toward IT, but too small to support full time staff with specific areas of expertise. DP Solutions partnership approach has continued to help us put our focus on the next most important IT project while being flexible to react to unexpected hurdles,” said the organization’s CFO.
Via: https://www.dpsolutions.com/
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]]>The post Managed and cloud IT appeared first on Code Wrap Solutions.
]]>With no technical staff in the business, this medical organization teamed up with DP Solutions to manage their technology in 2010. At that time, they were using a DOS-based medical practice application, and the medical records were paper. This required a lot of scanning, faxing, and transferring of paper files via carrier. This process was not ideal and was hindering the organization’s proficiencies.
When the organization came on as a client, only a handful of employees had email, and those that did were using personal email accounts for the business. This caused a lot of security, efficiency, and compliance challenges for the organization.
DP Solutions’ initial engagement with the client was to deploy a Small Business Server (SBS), which included upgrading the medical practice application to a Windows based platform. The SBS server also provided email with a domain, and file storage and sharing. To ensure a smooth transition, DPS worked very closely with the software provider during the facilitation.
Subsequently, DP Solutions deployed computers and infrastructure to the client’s 25 remote offices to support email, scan to email, and file sharing with the headquarters. Prior to that, all information was sent via scan to fax, or carrier to the headquarters.
Additionally, DP Solutions provided backup and disaster recovery, as well as monitoring and maintenance of the server, workstation, and infrastructure of the environment.
As the medical practice software has evolved over the years, and the data store increased, DP Solutions moved the client to a virtualized environment and migrated them to Office 365 for email.
Throughout our engagement, DP Solutions has provided Service Desk support and engagement as needed for their headquarters as well as all 25 remote offices.
This past spring, when COVID-19 hit, DP Solutions helped foster the client’s ability to work remote by migrating them to Microsoft’s Azure environment allowing for easy and secure file sharing capabilities. Additionally, the medical practice application was moved to the software vendor’s hosted cloud solution, enabling the business to quickly adjust to the new work from home requirement.
In working with DP Solutions, the organization was able to make more efficient use of technology in a way that better aligned with their goals. DP Solutions maintains ongoing strategic conversations and engagement with the client’s Practice Manager to help them continue leveraging technology and bettering the organization’s technology usage.
DP Solutions continues to support and maintain the client’s environment, its 25 remote office locations and the organization’s technology with its Confidence Plus Managed IT Services.
Via: https://www.dpsolutions.com/
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